Fbalee Terms & Conditions — What You Need to Know Before Using the Platform

1 General Terms

Fbalee (hereinafter referred to as the "Platform" or "we") is an international online gaming and betting platform. These Terms & Conditions ("Terms") form a legally binding agreement between Fbalee and its users ("Members" or "you").

These terms apply to all Fbalee services — including the website, mobile app, games, Sports Betting, payment services, and any future offerings. Separate terms may apply to specific promotions or games and will operate alongside these general terms.

Fbalee reserves the right to amend these terms at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered members will be notified of significant changes via email or notification.

2 Account Registration

To use Fbalee's services, you must create a personal account. You are required to provide accurate and complete information during registration. Accounts registered with false or incomplete information may be suspended at any time.

• Each person may register only one account. If multiple accounts are found, all of them will be suspended.
• You are solely responsible for keeping your account password secure.
• Sharing, selling, or transferring your account to another person is strictly prohibited.
• Verification of the mobile number or email address provided at registration is mandatory.
• If your details change — especially your phone number or email — update your account immediately.

By registering, you confirm that all information provided is accurate. You may be required to submit a copy of your national ID or passport as part of the identity verification (KYC) process.

3 Age Verification

Fbalee strictly enforces an 18+ policy. No one under the age of 18 is permitted to create an account or use any gaming services on Fbalee.

Age verification may be required at any time. Certain account features may be restricted until verification is complete. Failure to pass age verification will result in account closure, and any remaining balance will be refunded.

4 Deposits & Withdrawals

Fbalee supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and other approved methods. All payment transactions are processed securely using encryption.

• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• The withdrawal method must match the method used for the deposit.
• Additional verification may be required for suspicious transactions.
• If there are valid grounds prior to account closure, any deposited funds will be returned.

Fbalee complies with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. For large transactions, additional information may be requested to verify the source of funds.

5 Bonuses & Offers

Fbalee offers welcome bonuses, reload bonuses, cashback, and special promotions from time to time. Each bonus comes with its own terms, which you should read before claiming.

• Wagering Requirements: A specified amount must be wagered before bonus funds can be withdrawn (typically 15–35x the bonus amount).
• Validity Period: Each bonus has a set expiry date — any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are valid for use on specific games only.
• Bonus Abuse: Claiming bonuses through multiple accounts or manipulating the bonus system in any other way is strictly prohibited.
• Refund Policy: Bonus funds are not directly refundable.

6 Gaming Rules

All games on Fbalee use internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and cannot be predetermined.

• In the event of a technical error affecting a game outcome, Fbalee reserves the right to void the round and refund the wagered amount.
• If a game is interrupted due to network issues, the outcome will be determined based on the game provider's records.
• Once a bet is confirmed in live betting, it cannot be cancelled.
• If a match is cancelled or postponed in Sports Betting, Fbalee's own betting rules will apply.
• A maximum win limit may apply to individual games.

Any disputes regarding game outcomes must be reported to support within 48 hours. The game provider's log records will be considered the definitive evidence.

7 Prohibited Activities

The following activities are strictly prohibited on Fbalee. If detected, the account will be immediately suspended and any deposited funds may be forfeited:

• Creating multiple accounts or using someone else's account
• Using bots, automated software, or artificial intelligence to play games or place bets
• Hacking or any form of technical manipulation of the game system, software, or website
• Using the platform for money laundering or any illegal activity
• Abusing the bonus system or gaining advantages through fraudulent means
• Harassing or behaving aggressively toward other members
• Registering with a false identity or using another person's information

8 Account Suspension & Termination

You may request to close your account at any time. Contact the support team and complete the identity verification process. Any remaining balance may be withdrawn before the account is closed (subject to applicable conditions).

Fbalee may unilaterally suspend or terminate an account for the following reasons:

• Violation of these terms and conditions
• If you register with false information
• If Age Verification Fails
• If you engage in prohibited activities
• If an account has been inactive for an extended period (12 months)

As part of responsible gaming, players may request a temporary break (1 day to 6 months) or permanent self-exclusion. Visit our Responsible Gaming page to learn more about these options.

9 Privacy & Data Protection

Fbalee is committed to protecting your personal information. Our Privacy Policy outlines in detail how we collect, store, and use your data.

• Your personal information is never sold to third parties.
• Information may be shared when required by law or upon request from a regulatory authority.
• All data is secured with SSL encryption.
• You may request to view, correct, or delete your personal information.

10 Limitation of Liability

Fbalee provides online gaming services for entertainment purposes. Gaming and betting carry financial risk, and winnings are never guaranteed.

• Fbalee is not liable for any financial losses arising from gaming.
• Fbalee's liability will be limited for losses caused by technical issues, server downtime, or internet disruptions.
• Fbalee is not fully liable for issues arising from third-party software or payment gateways.
• You are responsible for preventing unauthorised use of your account.

In all circumstances, Fbalee's maximum liability is limited to the total amount you deposited in the last 30 days. We are not liable for any indirect or consequential losses.

11 Dispute Resolution

For any complaints or disputes regarding Fbalee's services, please contact our customer support first. We aim to provide an initial response within 48 hours.

• Submit a complaint to: support@fbalee.ws
• Game-related disputes must be reported within 48 hours of the incident.
• Payment disputes must be raised within 7 days of the transaction date.
• If you are not satisfied with Fbalee's internal resolution process, you may escalate your complaint to the licensing authority.

The laws of Fbalee's licensing authority will govern the interpretation and application of these terms.

12 Changes to Terms

Fbalee reserves the right to modify these terms and conditions, in part or in full, at any time. We will endeavour to notify registered members via email or app notification before any changes take effect.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms and Conditions.
• For significant changes, notification will be given at least 7 days in advance.
• If you do not agree to the updated terms, you may request to close your account.
• The date of the latest update will always be displayed at the top of this page.

For any questions or feedback regarding these Terms & Conditions, reach out to our support team — we're always ready to help in Bengali.